A multi criteria evaluation over a finite scale for maintenance activities of a motorway operator

The Escota Company aims at the formalization and improvement of the decisional process for preventive maintenance in a multi criteria (MC) environment. According to available pieces of knowledge on the infrastructure condition, operations are to be evaluated with regards to (w.r.t.) technical but also to conformity, security and financial criteria. This MC evaluation is modelled as the aggregation of partial scores attributed to an operation w.r.t. a given set of n criteria. The scores are expressed over a finite scale which can cause some troubles when no attention is paid to the aggregation procedure. This paper deals with the consistency of the evaluation process, where scores are expressed as labels by Escota’s experts, whereas the aggregation model is supposed to deal with numerical values and cardinal scales. We try to analyse this curious but common apparent paradox in MC evaluation when engineering contexts are concerned. A robustness study of the evaluation process concludes this paper. 1 ESCOTA DECISION PROCESS